Our Commitment Extends Beyond the Purchase
Freeing scientists to focus on science
We aim to reduce equipment-related interruptions and the time scientists spend troubleshooting, coordinating servicing, and managing technical issues. By supporting reliable equipment operation and confident use, we help scientists devote more of their time and attention to research.
After-Sales Service and Support
We support scientists throughout the equipment lifecycle.
From installation and commissioning to ongoing technical assistance, maintenance coordination, and user training.
Our services include:
- Installation and commissioning: Setting up equipment and verifying that it operates according to its intended specifications.
- Operational and safety training: Helping scientists and laboratory users operate equipment safely and confidently.
- Troubleshooting and technical support: Providing remote assistance and on-site diagnosis, with manufacturer support when needed.
- Servicing and maintenance coordination: Helping laboratories keep equipment servicing on schedule and maintain service records.
- Warranty support: Tracking warranty coverage, providing expiry reminders, and advising on continued support.
- Post-warranty services: Offering chargeable diagnosis, repairs, parts replacement, calibration, adjustment, and additional training.
